Terms & Conditions
Last updated: March 2026 · Version 1.0
1. Overview
These Terms and Conditions ("Terms") govern your use of the Metronis application and associated services ("Service") provided by Metronis™ ("Company", "we", "us"). By using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
2. SMS / Text Message Consent
By providing a mobile phone number through the Metronis application and affirmatively consenting (e.g., by checking a consent box), the recipient expressly agrees to: (a) receive automated text messages from the Metronis system containing appliance cost-savings reports, and (b) have their contact information shared with and retained by the authorized retail partner for follow-up communications, including marketing (see Section 3.1). This consent is given freely and is not a condition of any purchase.
2.1 Nature of Messages
Messages sent through the Metronis system are transactional in nature. They contain appliance energy cost-savings reports generated at the request of an authorized retail salesperson on the recipient's behalf. These messages are not marketing or promotional in nature.
2.2 Message Frequency
Message frequency varies based on usage. Typically, a recipient will receive one (1) message per report request. The recipient will not receive recurring or subscription-based messages unless a new report is explicitly requested on their behalf.
2.3 Standard Rates Apply
Standard message and data rates from the recipient's wireless carrier may apply. Metronis is not responsible for any charges imposed by the recipient's carrier.
2.4 Opt-Out / Right to Revoke Consent
Recipients may revoke consent and opt out of receiving messages at any time by replying STOP to any message received from Metronis. Upon receipt of an opt-out request, Metronis will confirm the opt-out and cease sending messages to that number. Opting out will not affect any other aspect of the recipient's relationship with the retail store or Metronis.
2.5 Help
For assistance, recipients may reply HELP to any message or contact us at [email protected].
2.6 Consent on Behalf of Others
The individual providing a phone number through the Metronis application represents and warrants that they have obtained the recipient's prior express consent to receive automated text messages at the provided number. The individual assumes responsibility for ensuring such consent has been obtained.
2.7 Compliance with Applicable Law
Metronis operates in compliance with applicable federal and state laws governing automated messaging, including but not limited to:
- Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227 — Metronis obtains prior express consent before sending any automated text messages. Messages are transactional and sent only upon affirmative consent.
- CAN-SPAM Act — To the extent any message could be construed as commercial, Metronis provides clear identification of the sender and an opt-out mechanism in every message.
- California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) — California residents have the right to know what personal information is collected, to request its deletion, and to opt out of its sale. Metronis does not sell personal information. To exercise your rights, contact us at [email protected].
- California Invasion of Privacy Act (CIPA) — Metronis does not record, monitor, or intercept communications without consent.
- Virginia Consumer Data Protection Act (VCDPA) — Virginia residents may access, correct, delete, or obtain a copy of their personal data by contacting us.
- Colorado Privacy Act (CPA) — Colorado residents have rights to access, correct, delete, and opt out of the processing of personal data for targeted advertising. Metronis does not engage in targeted advertising.
- Connecticut Data Privacy Act (CTDPA) — Connecticut residents have the right to access, correct, delete, and obtain a copy of their personal data.
- Utah Consumer Privacy Act (UCPA) — Utah residents have the right to access and delete their personal data and to opt out of the sale of personal data or targeted advertising.
- Texas Data Privacy and Security Act (TDPSA) — Texas residents have the right to access, correct, delete, and port their personal data.
- Oregon Consumer Privacy Act (OCPA) — Oregon residents have the right to access, correct, delete, and opt out of the processing of personal data.
- Montana Consumer Data Privacy Act (MCDPA) — Montana residents have the right to access, correct, delete, and port their personal data.
- Iowa Consumer Data Protection Act — Iowa residents have the right to access, delete, and opt out of the sale of personal data.
- Indiana Consumer Data Protection Act — Indiana residents have the right to access, correct, delete, and port their personal data.
- Tennessee Information Protection Act (TIPA) — Tennessee residents have the right to access, correct, delete, and port their personal data.
- Florida Digital Bill of Rights — Applicable Florida residents have the right to access, correct, delete, and opt out of the sale of personal data.
- New York General Business Law § 399-z (Telemarketing) — Metronis messages are transactional, not telemarketing. No sales solicitations are made via automated messages.
- Washington My Health My Data Act — To the extent any health-related data is processed, Metronis complies with applicable consent and data handling requirements.
- Illinois Telephone Solicitations Act / Illinois Consumer Fraud Act — Metronis does not engage in telephone solicitations. All messages are sent with prior express consent.
- Pennsylvania Telemarketer Registration Act — Metronis messages are informational and transactional, not telemarketing solicitations.
- Mini-TCPA State Laws (e.g., FL, OK, WA, MD, MI) — Metronis complies with state-level telephone consumer protection statutes that mirror or supplement the federal TCPA, including those in Florida, Oklahoma, Washington, Maryland, Michigan, and other states that impose additional requirements on automated communications.
If you are a resident of any state with consumer data privacy rights not specifically listed above, you may contact us at [email protected] to exercise your rights under applicable law.
3. Data Collection & Privacy
We collect the following information when a report is generated and sent:
- Recipient name, phone number, and/or email address
- Appliance model numbers and energy specifications
- Calculated energy cost and savings data
- IP address and device information (for security and fraud prevention)
- Timestamp of consent and report delivery
This data is stored securely using industry-standard encryption and access controls. It is used solely for delivering the requested report, improving the Service, and maintaining records of consent as required by law. We do not sell, rent, or share personal information with unaffiliated third parties for their own marketing purposes.
3.1 Sharing of Information with the Retail Partner
By providing your contact information (including name, phone number, and/or email address) through the Metronis application, you acknowledge and agree that this information will be shared with and retained by the authorized retail partner ("Retailer") whose salesperson initiated the report on your behalf. The Retailer may use your contact information for the following purposes:
- Following up on the appliance comparison or report generated during your visit
- Contacting you regarding promotions, offers, or marketing campaigns related to the Retailer's products and services
- Providing customer service, support, or other communications related to your interaction with the Retailer
- Any other lawful business purpose consistent with the Retailer's own privacy policy
Metronis is not responsible for how the Retailer uses, stores, or protects your contact information once it has been shared with them. The Retailer's use of your data is governed by the Retailer's own privacy policy and applicable law. If you have concerns about a Retailer's use of your information, you should contact the Retailer directly.
If you do not wish for your contact information to be retained by the Retailer, you should inform the salesperson at the time of your interaction or contact the Retailer to request removal from their records.
3.2 Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in these Terms, comply with legal obligations, and maintain records of consent. You may request deletion of your data from Metronis systems at any time by contacting us at [email protected]. Please note that deletion from Metronis systems does not affect data independently retained by the Retailer.
3.3 Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
4. Use of the Service
The Service is intended for use by authorized retail sales personnel to generate appliance energy-savings comparisons for customers. By using the Service, you agree not to:
- Send messages to any individual who has not provided prior express consent
- Provide false, misleading, or inaccurate information
- Use the Service for unsolicited messaging, spam, or any purpose other than generating legitimate reports
- Attempt to circumvent any opt-out or consent mechanisms
- Use the Service in violation of any applicable law or regulation
5. Accuracy Disclaimer
Energy cost estimates and savings projections are approximate. They are based on publicly available appliance specifications, manufacturer-reported data, and average residential electricity rates. Actual savings may vary depending on individual usage patterns, local utility rates, appliance condition, installation, and other factors. Metronis makes no guarantee that projected savings will be realized.
6. Limitation of Liability
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, METRONIS™ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.
7. Indemnification
You agree to indemnify and hold harmless Metronis™, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or in connection with your use of the Service, your violation of these Terms, or your violation of any rights of a third party, including the sending of messages without proper consent.
8. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which the Company is headquartered, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.
9. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top of this page indicates when the most recent changes were made. If we make material changes, we will provide notice through the Service or by other means. Continued use of the Service after changes constitutes acceptance of the updated Terms.
10. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
11. Contact
If you have questions about these Terms, wish to exercise your privacy rights, or need to report a concern, contact us at:
[email protected]
