1. Overview

These Terms and Conditions ("Terms") govern your use of the Metronis application and associated services ("Service") provided by Metronis™ ("Company", "we", "us"). By using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. SMS / Text Message Consent

By providing a phone number through the Metronis application and confirming consent via the in-app checkbox, you (or the recipient on whose behalf you are acting) provide express written consent to receive automated text messages from Metronis containing personalized appliance energy cost-savings reports.

2.1 Nature of Messages

Messages sent through the Metronis system are transactional in nature. They contain appliance energy cost-savings reports generated at the request of an authorized retail salesperson on the recipient's behalf. These messages are not marketing or promotional in nature.

2.2 Message Frequency

Message frequency varies based on usage. Typically, a recipient will receive one (1) message per report request. The recipient will not receive recurring or subscription-based messages unless a new report is explicitly requested on their behalf.

2.3 Standard Rates Apply

Standard message and data rates from the recipient's wireless carrier may apply. Metronis is not responsible for any charges imposed by the recipient's carrier.

2.4 Opt-Out / Right to Revoke Consent

Recipients may revoke consent and opt out of receiving messages at any time by replying STOP to any message received from Metronis. Upon receipt of an opt-out request, Metronis will confirm the opt-out and cease sending messages to that number. Opting out will not affect any other aspect of the recipient's relationship with the retail store or Metronis.

2.5 Help

For assistance, recipients may reply HELP to any message or contact us at support@metronis.com.

2.6 Consent on Behalf of Others

The individual providing a phone number through the Metronis application represents and warrants that they have obtained the recipient's prior express consent to receive automated text messages at the provided number. The individual assumes responsibility for ensuring such consent has been obtained.

2.7 Compliance with Applicable Law

Metronis operates in compliance with applicable federal and state laws governing automated messaging, including but not limited to:

• Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227 — Metronis obtains prior express consent before sending any automated text messages.
• CAN-SPAM Act — Metronis provides clear identification of the sender and an opt-out mechanism in every message.
• California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) — California residents have the right to know what personal information is collected, to request its deletion, and to opt out of its sale.
• Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Iowa, Indiana, Tennessee, Florida consumer privacy acts — residents of these states have analogous rights to access, correct, delete, and port personal data.
• State-level mini-TCPA laws — Metronis complies with state-level telephone consumer protection statutes, including those in Florida, Oklahoma, Washington, Maryland, and Michigan.

If you are a resident of any state with consumer data privacy rights, you may contact us at privacy@metronis.com to exercise your rights under applicable law.

3. Data Collection & Privacy

We collect the following information when a report is generated and sent:

• Recipient name, phone number, and/or email address
• Appliance model numbers and energy specifications
• Calculated energy cost and savings data
• IP address and device information (for security and fraud prevention)
• Timestamp of consent and report delivery

This data is stored securely using industry-standard encryption and access controls. It is used solely for delivering the requested report, improving the Service, and maintaining records of consent as required by law. We do not sell, rent, or share personal information with unaffiliated third parties for their own marketing purposes.

3.1 Sharing of Information with the Retail Partner

By providing your contact information through the Metronis application, you acknowledge and agree that this information will be shared with and retained by the authorized retail partner ("Retailer") whose salesperson initiated the report on your behalf.

3.2 Data Retention

We retain consent and message records for as long as required by applicable law (typically four years) and for legitimate business purposes, after which records are deleted or anonymized.

3.3 Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction.

4. Use of the Service

The Service is intended for use by authorized retail sales personnel to generate appliance energy-savings comparisons for customers. By using the Service, you agree not to:

• Send messages to any individual who has not provided prior express consent
• Provide false, misleading, or inaccurate information
• Use the Service for unsolicited messaging, spam, or any purpose other than generating legitimate reports
• Attempt to circumvent any opt-out or consent mechanisms
• Use the Service in violation of any applicable law or regulation

5. Accuracy Disclaimer

Energy cost estimates and savings projections are approximate. They are based on publicly available appliance specifications, manufacturer-reported data, and average residential electricity rates. Actual savings may vary depending on individual usage patterns, local utility rates, appliance condition, installation, and other factors.

6. Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, METRONIS™ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.

7. Indemnification

You agree to indemnify and hold harmless Metronis™ from any claims, liabilities, damages, or expenses arising out of or in connection with your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

8. Governing Law

These Terms shall be governed by the laws of the United States and the state in which the Company is headquartered. Any dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

9. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date indicates when the most recent changes were made. Continued use of the Service after changes constitutes acceptance of the updated Terms.

10. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

11. Contact

If you have questions about these Terms, wish to exercise your privacy rights, or need to report a concern, contact us at legal@metronis.com.